Ex 6: write an answer to letter 2 of this chapter
Thx u for your letter of May 18. We appreciate your intention to become our whole-buyer but we are regret to say that no price reduction is possible as we have already cut the prices to the smallest value for this quantity.
Howewer, we can grant 4% discount for consignment of 3000 metres & 5%
discount for 4000 metres & more.
We know u'd like 2000 at the moment but as our products sells good in your country we think another 1 or 2 thousands of metres won't be unnecessary. Otherwise u should accept the present price of 75p per metre.
Ex 7: write an answer to letter 5 of this chapter
Many thx for your letter of January 30. We have pleasure in assuring u of a prompt delivery within a month after your confirming of the order.
Ex 8: your firm has received an order for machine tools from an overseas buyer. Write a letter of acknowledgment…
Many thx for your order for our machinery tools, pattern no.317.
We appreciate your interest in this patter which is our best model & have pleasure in telling u that the goods will be delivered by March 17 as the latest.
It's a pleasure to deal with u.
Ex 9: u have received an order for a brand which u no longer export. Write an answer, explaining why u r unable…
Many thx for your order for pattern no.300 of April 7. We appreciate your interest in our goods but we regret to say that we no longer export this brand. This article is out of fashion now & haven't god any orders for it almost an year. That's why we ceased to produce it but we are pleased to inform u that our research department has developed a new pattern-300a that meets demand in your country. We are sending u its sample by Parcel Post. U can give it a trial & then plz advise us if u agree to place order for such a product. We are sure u will & look forward to h.f. you soon.
Ex 10: your company has received an order based on an out-of-date price list. Prices increased by 10-15%. Write a reply.
Very many thx for your order for the pattern no.3 of April 10.
U've made a really good choice but we are sorry to say that your order was based on an out-of-date price-list. Prices have been increased by 15% since the time we composed it. A less price wouldn't give us any profit but demand for our products is rather high & there's no room for price reduction.
Plz confirm your order according the new price-list which is enclosed.
Ex 11: acknowledge an order for cotton textiles & explain why a slight delay in execution is unavoidable.
Thx u for your order for our cotton textiles. We appreciate u interest in our products but we much to our regret, a slight delay in excellent of your order is unvoidable because of agent fire at our docks that disable the ship we had arranged to deliver your goods with. As u see its not our fault & we will do our best to rearrange about your order delivery as soon as within a week.
Meanwhile accept our apologics.
Ex12: Write a letter to a firm which has often supplied your company with tinned food products. Say why u have to refuse their latest offer.
many thx for your offer of December 12.
We had a great pleasure in trading with u & your products …well during a number of years.
But world changers & demand for tinned good products has fallen to so little that we can't sell it at usual price. Only lower prices could increase sales but as u turned us down to reduce the price we are really sorry to reject the other.
Howewer, we are ready to continue dealing with u if u re-consider your attitude to discounts.
Ex13: your firm has despatched goods ordered by a buying agent has sent substitutes for several items.
thx u for your order of November 11 for patterns nos 4-8 in cat.2
we are sorry to inform u that the items 516 are no longer manufactured. Howewer, pattern no.27 in cat.4 is almost the same as no.5 in cat.2 & we have sent u it together with the rest order. We are sure u won't be disappointed in it.
Ex14a: your have received an order for a piece of machinery, but your firm has recently sold last one…a) write a suitable letter to your customer
thx u for your order of April 17.
We appreciate your interest in our goods but we bery much regret to say thatwe have recently sold the last one in stock. At the moment such price of machinery is being produced but we wont be able to supply it for at lest 3 months.
Howewer, we have another machine in stock, which is the nearest to the one u requested & only f3 more expensive. We send u its sample & wait for you reply.
Реферат опубликован: 11/09/2008