Control in management

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Control through standardization and specialization. This is achieved through clear definition of the inputs to job, the methods to used and the required outputs. Such bureaucratic control makes clear the parameters within which one act and paradoxically makes decentralization easier. Provided the parameters are not unduly restrictive they increase the sense of freedom. For example, within clearly defined limits which ensure that one retail chain store looks like another, individual managers have freedom to do the job as they wish.

Control through influencing the way that people think about what they should do. This is often the most effective method of exercising control. It m achieved through selective recruitment of people who see likely to share similar approach, the training and socialization of people into thinking the organizations way, and through peer pressure. Where organization has very strong culture, people who do not fit in, or learn to adapt, are likely to pushed out, even though they m appear to leave of their own volition.

Characteristics of an effective control

Peoples behavior, naturally, is not the unique factor determining efficiency of the control. In order to achieve the purposes of the organization the control should possess several important characteristics:

It must be understood by those involved in its operation.

Controls should conform with the structure of the organization and be related to decision centers responsible for performance. Information should supplied to those managers who have the responsibility for specified areas of activity and who are of using this information to evaluate the degree of success in achievement of objectives: for example, the cause of excess expenditure in manufacturing operation.

An effective control system should report deviations the desired standard of performance as quickly as possible. Ideally, indications of likely deviations should discovered before they actually occur.

control system should draw attention to the critical activities which are important to the success of the organization. An unnecessary number of controls over comparatively unimportant activities are uneconomic and time-consuming; they have demoralizing effect staff and possibly resu1t in lack of attention to the key control points.

effective, control system must flexible. It must yield information which is not influenced changes in other factors unconnected to the purpose of the control system. Control systems should designed to improve the operations of the organization and adaptable to changing environmental circumstances.

The control system should consistent with the objective of the activity to which it relates. In addition to locating deviations from the planned standard of performance, the control system should sophisticated enough to indicate ways in which performance improved

Control systems should themselves subject to continual review to ensure that they are effective and appropriate in terms of the results they produce. They should not too costly or elaborate, but should satisfy the characteristic features.


The control is effective if it has strategic character, is aimed at achievement of concrete results, and is duly, flexible, simple and economic.

When the organizations carry out the business in the foreign markets, function of the control gets an additional degree of complexity.

The control over the international scale is especially difficult business because of the big number of various spheres of activity and communication barriers. Productivity of the control can be improved, if uu to carry out meetings of responsible heads in headquarters of the organization and abroad. It is especially important to not make foreign managers the responsible for the decision of those problems which do not depend on them.

: 3/06/2006